Privacy Policy

1. introduction

Ryokan Portugal, Lda. ("Viseu Ryokan", "we" or "our"), with registered office at Rua Direita nº143, 3500-117 Viseu, NIF 514088001, is committed to protecting the privacy and personal data of website users www.viseuryokan.com ("Site") and the clients of the local accommodation establishment.

This Privacy Policy describes how we collect, use, share and protect personal data, in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and other applicable Portuguese legislation.

2. Responsible for Treatment

Ryokan Portugal, Lda.
Rua Direita nº143
3500-117 Viseu
NIF: 514088001
Email: info@viseuryokan.com
Telephone: 913 871 419 (Call national mobile network)

3. Personal Data Collected

3.1 Data provided directly:

• Identificationfull name, date of birth, nationality, number and type of identification document

• Contactaddress, email, telephone

• Paymentcredit card details (processed through a secure system)

• Bookingarrival/departure dates, accommodation preferences, special requests

• User accountusername, password (encrypted)

• Communicationscontent of emails, complaints, requests for information

3.2 Data collected automatically:

• IP address

• Type of browser and device

• Pages visited and length of stay

• Cookie data (see Section 11)

3.3 Data on minors:

We only collect data from children under 18 with the authorisation of their parents/legal guardians and when necessary for the booking.

4. Purposes and Legal Basis of Processing

5. Communication to Third Parties

Personal data may be communicated to:

• Public authorities: SEF (Immigration and Borders Service), Tax Authority, Turismo de Portugal

• Service providerspayment processing, website maintenance, accounting

• Partnersonly when authorised to apply benefits/discounts

• Insurance companiesin the event of a claim

We do not sell personal data to third parties.

6. International transfers

Data may be transferred to service providers located outside the EU only when:

• There are adequacy decisions from the European Commission

• Appropriate guarantees are applied (standard contractual clauses)

7. Conservation period

8. Holders' rights

Under the terms of the GDPR, you have the right to:

• Access: obtain confirmation and a copy of your data

• Rectification: correct inaccurate or incomplete data

• Deletionrequest deletion of data ("right to be forgotten")

• Limitation: restrict treatment in certain situations

• Portability: receive data in a structured format

• Oppositionoppose certain treatments

• Not subject to automated decisions

To exercise these rights, please contact: info@viseuryokan.com

9. Data Security

We implement appropriate technical and organisational measures:

• Encryption of sensitive data

• Access control

• Employee training

• Regular safety audits

• Partnership with PCI-DSS certified payment processors

10. Cookies

10.1 Types of cookies used:

• Essential: necessary for the operation of the site

• Analyticalto improve the experience (Google Analytics)

• Functional: save preferences

• Marketingpersonalise advertising (with consent)

10.2 Managing cookies:

You can manage your cookie preferences via the banner displayed on the site or in your browser settings.

11. Changes to the Policy

We reserve the right to amend this policy by publishing the updated version on the Site. Substantial changes will be communicated by email to registered users.

12. Complaints

You have the right to lodge a complaint with the supervisory authority:

National Data Protection Commission (CNPD)
Av. D. Carlos I, 134, 1º
1200-651 Lisbon
Tel: +351 213 928 400
geral@cnpd.pt

13. Contact

For questions about this policy or exercising your rights:

Email: info@viseuryokan.com
Telephone: 913 871 419 (Call national mobile network)
Address: Rua Direita nº143, 3500-117 Viseu

Last updated: July 2025